Facts

Frequently asked questions

Q: How can I place an order?
All orders can be placed directly through our online shop. Each item is available in limited quantities, reflecting our commitment to small-scale, sustainable production. Find out more about our sustainability ethos here.

Q: Do you offer made-to-order pieces?
Yes. Selected garments are made-to-order to reduce waste. Production time and delivery estimates are listed on each product page.

Q: Where do you ship from?
All orders are dispatched from our London studio.

Q: Do you ship internationally?
Yes, Please contact the studio if you are unsure about shipping destination. Shipping costs are calculated at checkout. Full shipping Policy can be found here.

Q: How long will my order take to arrive?
UK orders typically arrive within 3–5 working days. International orders take 5–10 working days after dispatch. Made-to-order pieces ship once production is complete. Find out more here.

Q: Will I be charged customs or import fees?
International customers are responsible for any duties or taxes charged by their destination country. Find out more here.

Sizing & Fit

Q: How do I find my size?
A size guide is available on each product page. Our studio can also provide personalised fit advice before you order. We also have a general size guide for reference.

Q: Can I request alterations?
Minor adjustments may be possible on made-to-order pieces. Please contact us before purchasing to discuss options.

Product Care

Q: How should I care for my garment?
Each item includes care instructions specific to its materials and finishings. We recommend dry cleaning or gentle hand washing for delicate fabrics.

Q: Do you offer repairs?
We offer a repair service for select items, subject to assessment. Please contact info@deborahnzebele.com with details.

Q still unanswered? Contact us here.